Melbourne Art Services respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and what we do with it.
What we collect
We only collect information you choose to give us. If you complete the enquiry form on our Contact page, we collect:
- your name
- your email address
- your phone number, if you provide it
- your suburb or project location
- the details of your enquiry, including any information you give us about the
We do not ask for, and you should not send us, sensitive information such as financial details through this form.
How we use it
We use this information solely to respond to your enquiry, prepare a quotation, and carry out work you engage us to do. We do not sell your information, and we do not use it for marketing unless you separately ask us to.
Where it goes
Enquiries are delivered to our email inbox. They are not stored in a database on this website. Our email is hosted with Google Workspace, and our website is hosted in Australia.
We may share your information with third parties only where it is necessary to carry out your project, for example a specialist framer, conservator or transport provider engaged on your job, or where we are required to by law.
How long we keep it
We keep enquiry correspondence for seven years, consistent with Australian business record-keeping requirements, and then delete it. You can ask us to delete your information sooner.
Analytics
We may use Google Analytics to understand how visitors use the site, such as which pages are viewed and how people arrive. This is aggregated and is not used to identify you personally. Google may set cookies to do this. You can opt out using Google’s browser add-on, or by blocking cookies in your browser.
Cookies
Our site does not set tracking cookies of its own. Cookies may be set by Google Analytics as described above, and by our website software if you log in as an administrator.
Reviews
Where our site displays reviews, they are public reviews from our Google Business Profile, shown as their authors published them on Google.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time.
Complaints
If you are concerned about how we have handled your personal information, please contact us first and we will work to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Melbourne Art Services Email: hello@melbourneartservices.com.au Phone: +61 (0) 409 688 778
Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
Last updated: 17 August 2026